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Sony Xperia 10 II Dual-SIM XQ-AU52 – サポートフォーラム 購入する – ¥34,625 (税抜き)

Mobile was not new but second hand [Sony Xperia 10 II Dual-SIM XQ-AU52 - 322039]

I'd like to know why I received a second hand phone when I thought I was purchasing a new one?! If I wanted a second hand one I could've went to a shop and not shipped online! When are you going to get back to me about getting a refund or exchanging a phone for a new one. Just disappointed as you were quick to send out the phone and when you sent the wrong colour you were quick to respond about that but sending me a second hand phone and not replying to my emails is not on and bad customer service. 

  • Derek_W Staff
  • Posts: 1408
  • 加入日: 30 11月 2012
  • 居住地: Australia

We do apologise for the situation, it's certainly not something we want our customers to be experiencing. One of our customer service representatives should have contacted with you via email to follow up with your case. We are sorry for the inconvenience caused.

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