OnePlus 6 Dual-SIM A6003 – サポートフォーラム

Screen flickering issue. [OnePlus 6 Dual-SIM A6003 - 311002]

Been using it for about 6 months and the screen flickering issue just happen...

It's very annoying and unable to do anything..

Is it possible that I request for a replacement please..

As explained in our user guide  https://www.expansys.jp/customer-service/

Our warranty for purchased device is as followings;

Warranty



Revision to Warranty period note: [Standard Warranty period revision made on: 4/8/2017 at 00:00 hours UTC +8) to 6 months Standard Warranty cover, from 12 months. All orders placed after the revision time noted will fall within the revised cover terms of 6 months. Orders placed prior to this revision, will be subject to the agreement made at the time of order 12 months standard). Any other usage that voids or not covered under warranty as defined by the product's manufacturer.And there is no warranty for free items.
If you find any physical damage such as dent, scratch and stain please report to us together with photo within 24 hours of goods arrival. If it exceeds 24 hours, we do not consider this as initial fault. 1. Standard Warranty: 6 Month Warranty on Smartphones + Tablet Devices EXPANSYS provides a 6 month repair warranty for our customers accessories including batteries do not carry any warranty). The terms and conditions for a standard 6 month warranty are as follows:

2. If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement.Please contact us within 14 days, otherwise not accepted) Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25 will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.

3. If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services. Cost of shipping the goods to EXPANSYS will be borne by EXPANSYS. Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion please see Exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS.

4. If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Cost of shipping the goods to EXPANSYS will be borne the customer and cost of shipping the goods back to the customer will be borne by EXPANSYS.

5. Standard Warranty Coverage
Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels

6. Standard Warranty Exclusions:
Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firm wares which are not compatible with the device
E. Three or fewer dead pixels

6. Warranty for refurbished item
Refurbished:

A customer may have returned their item to us for a replacement a minor percentage of B-Stock items have had a software reset, or have been refurbished).

Due to above, we are unable to sell these items as new, they are however still in good co

Is there any way to contact support from Expansys regarding this? Any email address?

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