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Nokia SU-1B Digital Pen – サポートフォーラム

PaperPC [Nokia SU-1B Digital Pen - 105005]

  • snowdall
  • Posts: 6
  • 加入日: 20 6月 2006
Does anyone on this site use ClaireFontaine's PaperPC infrastructure? I'm still trying to get set up using them and have been having difficulties. Now I can't even get to their website. Any news on whether or not they are still functional? Snowdall
  • alphagem
  • Posts: 8
  • 加入日: 21 10月 2006
I have been using this system for a year, but have not been able to get onto the site since October 6th. At first I thought this might be a temporary technical problem, but the metalinks.net site is also down. I've contacted two sources of information: The first is the London dealer (Bureau) that I bought it from. The MD there is very approachable, and is talking to the UK Sales Manager for Clairefontaine-Rhoda to find out what is going on. I have not heard anything and will follow this up on Monday. I might contact the Sales Manager direct as I have his contact details, but he only returned from holiday at the beginning of last week and I thought it unreasonable to hassle him. The second source is customer service via the website at Clairefontaine-Rhoda. I filled in a form on their website. On 11th October they wrote saying: "We are currently experiencing serious difficulties with our leading provider and the server host. Of course we put all our efforts into solving the situation, unfortunately we can not guarantee a quick return to normality. We keep you informed as soon as possible. We apologize for all the inconvenience beyond our control. Very best regards, The Clairefontaine consumer department." At the moment I am exploring the possibility of switching to a combination of the Oxford M3 Denos system and the PenMail software for connecting to my Nokia Smartphone to send emails etc. I think these are compatible. I also want to get some more precise feedback on the situation before burning my bridges and making the switch. I have this site bookmarked as part of a suite of tabs, and hope to get back to you if I hear more.
  • snowdall
  • Posts: 6
  • 加入日: 20 6月 2006
Thank you for the update. I did a great deal of research before selecting a pen based service and really liked what PaperPC offered. I had a great deal of difficulty and expense in getting the paper; having to order it from Germany (I live in Los Angeles). And before I even have a chance to get set up with it all, their service disappears. I certainly hope this is only a temporary set back. I called the number have listed in Orange County for their US sales division only to find that their office ther has been closed for some time. Overall, it makes me worried that they are going out of business. Keep up the updates ... Snowdall
  • alphagem
  • Posts: 8
  • 加入日: 21 10月 2006
I understand how you feel. Although you have invested in the system, the main value is still in the pen which is compatible with other systems available. For example, the Oxford M3 starter pack, for people who already have pens, has three sizes of pad and comes with Denos software which allows you to establish a database on your own computer and not rely on an off-site service. In the UK it retails for just under 40UKP. The Denos software is very powerful. It allows you to create Word and Excel files direct from the paper as well as jpgs. It allows you to search for documents based on handwriting recognition (they don't have to be digitised) and you can decide if you want documents to be saved in digitised form or not. It does not however, communicate with your Nokia smartphone, but other software is also available to do that (e.g. PenMAIL which retails at about 50UKP.) Bear in mind that these are one-off charges. Apart from your phone costs and stationery refills, there are no subscriptions involved. I understand from a Scottish specialist company that the two systems will sit side by side happily, but I do not yet have chapter and verse on that. I'll post when I hear, which should be early next week. I have so say I am likely to switch because I have projects coming up and need to have a reliable system which is not dependent on external services. It was not until this problem with PaperPC that I realised how the elements fitted together: Anoto (issue the licence for the 'map' on the paper) VisionObjects MyScript (the handwriting recognition) Nokia (the pen) Software writers that allow the pen to communicate with the phone (e.g. PenMAIL) and of course the stationers who publish paper using designs licensed by Anoto (in our case Clairefontaine). As far as it is possible to tell, the problem we are experiencing is with Metalinks the startup software house that partnered Clairefontaine-Rhoda (stationery) in the PaperPC system. At the moment it is not clear what the problem is, but it looks as if it is not going to solved overnight. I think I am going to switch to a combination of Oxford M3/Denos and PenMAIL, but will wait to see if there are developments or more information during the course of the next few days.
  • snowdall
  • Posts: 6
  • 加入日: 20 6月 2006
I certainly understand wanting something reliable. I researched MANY different solutions before deciding on PaperPC ... and I also looked at Denos. One of my biggest requirements is that I use a Mac, therefore I need something that will either be Mac based (which just isn't happening since it seems the Anoto SDK is SOOO tightly coupled with .Net and MS), OR web-based (hence PaperPC) OR through my Nokia phone. This requirement rules out Denos for me. So, since PaperPC looks like it might be over, I have already downloaded PenMAIL. But now I'm back to square one: none of my paper works with PenMAIL. This means I need to AGAIN order paper from Europe, pay a fortune to have it shipped internationally, and sit back and wait for it to arrive. Yeah, the pen is the most important part ... but I need some system and it's supporting paper to make it all happen. I'm a programmer by trade and what would be nice would be to have the tools to develop a solution myself. Unforauntely, Anoto keeps the SDK pretty close to their vest (think I heard it was like $4000US for the code) and there doesn't seem to be an active open source community supporting it. If PaperPC truly is under, I was thinking of asking them for their source code just to see if I could run it on a machine of my own. Guess we will just wait and see. Keep me informed on what your contacts say with regards to Metalinks. Snowdall
  • alphagem
  • Posts: 8
  • 加入日: 21 10月 2006
I understand where you are coming from Snowdall. I think our best bet is that Clairefontaine-Rhoda will want to get back on track so they can stay in this market. I've alerted one organisation that works in the same area as Metalinks to approach them to see if they require assistance. Will get back. Alphagem
  • alphagem
  • Posts: 8
  • 加入日: 21 10月 2006
I have good news and bad news. The bad news is that it looks as if Metalinks SARL (a French company unconnected, as far as I know, with any company based elsewhere, particularly in the US where there is a company of similar name) has run into terminal difficulties. As you know, this was the partner running the service for Clairefontaine, who hoped to gain by selling the stationery. It seems there is no prospect of the PaperPC service being revived in the forseeable future. I can see that this is doubly bad news for you Snowdall, because you don't have anything self-contained that will run on the Mac at the moment. (However, I would have thought the Mac market would be immense because of the number of creatives that use the platform. Strange. Especially when this is the kind of product that needs a friendly KITA from trendsetters to get it into the mainstream.) The good news is that Clairefontaine-Rhoda seem to be offering financial restitution to anyone sending an invoice with evidence of the costs they have incurred in buying their kit. (In my case that means I get a refund and get to keep the pen.) In the first instance, I suggest you do as I did and leave a short message via the forms on this page: http://www.clairefontaine.com/Communication/Contact-Clairefontaine.html or http://tinyurl.com/y2kjca That will prompt a reply from a real person, and you can sort out the details from there. At least this means that you will get the cost of your paper and shipping refunded. Sorry I could not bring better news.
  • snowdall
  • Posts: 6
  • 加入日: 20 6月 2006
Alphagem, Thanks for keeping me updated. Yes, this really is bad news. I never even actually got my PaperPC working before they went under. It is nice to know I can recover my costs though (was nearly 65Euros to get the paper and have it shipped). Still, I'm again wandering waiting for a solution. I think I'm going to purchase some paper for PenMAIL this Friday when I get paid. I only wish there was a US outlet where I could easily get the paper. And yes, I do agree with you that the Anoto system would do well to make it cross-platform. This kind of device would fit very well with the creative people who tend to buy Apple products. Furthermore, if they were to create a platform that is more open source, they would have a multitude of developers world wide creating solutions. Instead they seem to be following Microsoft's model and keep tight control over the technology thinking they are going to make more money through licensing. Instead, they would get greater market penetration if more people had access to the tools. Still, I will continue my hunt for something useful. Again thanks, Snowdall
  • alphagem
  • Posts: 8
  • 加入日: 21 10月 2006
Sorry I could not be more helpful. If I come across something that looks as if it might be useful for you, I'll get back. Alphagem
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