Posted: 14:54 18 6 09 #1I've had my KRZR for about a year and a half and for the past couple of months it had been frequently showing a solid white or black screen when I've opened it, but after restarting it once or twice it would work again. This past weekend it completely died and all I got was a black screen even when the keypad was lighting it. I took it into a T-Mobile store and they assured me that it was a software problem and said that if I was willing to have my phone wiped of all numbers, texts, pics, etc. that they could easily fix it. So I let them and I paid $35 for it. I picked my phone up last night and it seemed fine, and I spent an hour loading all my numbers again. This morning, the same thing is happening. When I open the phone sometimes it's a black screen, sometimes it freezes (white "flashes"), and sometimes the Hello Moto screen just stays on. If I restart it a few times it'll work for a little while but I'm sure it's just a matter of time before it completely dies on me again. Before I go back to the T-Mobile store, I was hoping someone here could tell me what the issue might be. There's definitely no water damage. Thanks.
Black Screen [Motorola KRZR K1 - 139462]
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Posted: 19:47 18 6 09 #2If the software upgrade didnt fix it, then it might be the ribbon between the two parts is coming loose.