Motorola KRZR K1 – サポートフォーラム

Black Screen [Motorola KRZR K1 - 139462]

  • srossi
  • Posts: 1
  • 加入日: 18 6月 2009
I've had my KRZR for about a year and a half and for the past couple of months it had been frequently showing a solid white or black screen when I've opened it, but after restarting it once or twice it would work again.  This past weekend it completely died and all I got was a black screen even when the keypad was lighting it.  I took it into a T-Mobile store and they assured me that it was a software problem and said that if I was willing to have my phone wiped of all numbers, texts, pics, etc. that they could easily fix it.  So I let them and I paid $35 for it.  I picked my phone up last night and it seemed fine, and I spent an hour loading all my numbers again.  This morning, the same thing is happening.  When I open the phone sometimes it's a black screen, sometimes it freezes (white "flashes"), and sometimes the Hello Moto screen just stays on.  If I restart it a few times it'll work for a little while but I'm sure it's just a matter of time before it completely dies on me again.  Before I go back to the T-Mobile store, I was hoping someone here could tell me what the issue might be.  There's definitely no water damage.  Thanks.
  • anitalg
  • Posts: 10490
  • 加入日: 4 3月 2006
  • 居住地(例:Japan, Tokyo): fingers in ears singing lala
If the software upgrade didnt fix it, then it might be the ribbon between the two parts is coming loose.