Dane-Elec Zpen – サポートフォーラム

Problems with Dane-Elec Zpen [Dane-Elec Zpen - 167307]

  • gcardem
  • Posts: 6
  • 加入日: 7 11月 2008

My Zpen receiver worked well only the first time I used it.  Now I am encountering the following problems:

1.  The receiver is not recognised when plugged in a USB port.  I get this message  "The disk is drive F is not formatted.  Do you want to format it now?"  I click on no so as not to lose data through formatting.

2.  When I switch the receiver on the following LED sequence takes place:

a. left LED on, middle LEd off, right LED on

b. left LED blinks three or four times, middle and right LEDs off

c. all LEDs on

d. all LEDs off.

The receiver is fully charged.  I tried the reset swich but to no avail.  Can you please advise? 

 

  • Yoni
  • Posts: 9208
  • 加入日: 14 1月 2004
  • 居住地(例:Japan, Tokyo): Manchester UK

Is it connected via a hub?

Have you tried it in another port?

Yoni,
eXpansys Product Support,
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  • gcardem
  • Posts: 6
  • 加入日: 7 11月 2008
I have tried it both directly in a USB port on the PC and through a hub.  Same result.
  • Yoni
  • Posts: 9208
  • 加入日: 14 1月 2004
  • 居住地(例:Japan, Tokyo): Manchester UK

And you have tried another port?

Yoni,
eXpansys Product Support,
Forum Search

  • gcardem
  • Posts: 6
  • 加入日: 7 11月 2008
Yes, I tried different ports, both USB 1.1 and 2
  • gcardem
  • Posts: 6
  • 加入日: 7 11月 2008
Should I format the receiver and re-install the software?  Where can I download the software?
  • Yoni
  • Posts: 9208
  • 加入日: 14 1月 2004
  • 居住地(例:Japan, Tokyo): Manchester UK

I can't find anywhere to download the software, try contacting Dane-elec support for it. 

tech@dane-elec.fr.

Yoni,
eXpansys Product Support,
Forum Search

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